Adam Crum

Oversee network, server, and endpoint infrastructure supporting clinical and administrative operations. Manage vendor relationships and assist with transition planning from managed service providers. Administer Microsoft 365 environment including identity and access management. Support Azure cloud resources used for internal systems and application deployment. Lead infrastructure improvements including networking, wireless upgrades, and system documentation. Assist leadership with identifying security risks and improving technical controls within healthcare environments.

Escalation point for complex infrastructure and technical issues. Troubleshot Microsoft 365, Windows infrastructure, networking, and identity related problems. Used ConnectWise and ScreenConnect to provide remote support and systems management. Worked with senior engineers and vendors to resolve production incidents.

Coordinated ticket triage and escalation processes for support staff. Assisted with onboarding and training of new technicians. Improved documentation and troubleshooting workflows.

Provided frontline technical support for end users. Resolved workstation, connectivity, and software issues. Maintained strong ticket resolution and customer satisfaction metrics.